PRIVACY POLICY

What kind of information do we collect?

We receive, collect and archive the information you add to our website or otherwise provide to us. In addition, we collect the IP address used to connect your computer to the Internet; login data; email address; password; computer and internet information and purchase history. We may use tools to measure and collect browsing information, including page response time, total visit time on certain pages, page interaction information and the methods used to leave the page. We also collect personally identifiable information (including name, email, password, means of communication); payment details (including credit card information), comments, feedback, recommendations and personal profile.

We are a family owned and operated business.

How do we collect this information?

When you make a transaction on our website, as part of the procedure, we collect the personal information you provide such as your name, address and email address. Your personal information will be used for the specific actions mentioned below only.

We are a family owned and operated business.

Why do we collect this information?

We collect this Personal and Non-Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer support and technical support;

  3. In order to be able to contact our Visitors and Users with general or personalized notices related to the service and promotional messages;

  4. To create aggregated statistical data and other aggregated and / or inferred non-personal information, which can be used by us or our business partners to provide and improve our respective services;

  5. To comply with any applicable laws and regulations.

We are a family owned and operated business.

Where do we store, use and share visitor information?

Our business is hosted on the Wix.com platform. Wix.com provides us with an online platform that allows us to sell products and services to our customers. Your information can be stored in the Wix.com database. Wix.com stores your information on secure firewall servers.

Wix.com complies with PCI DSS (Payment Card Industry Data Security Standards (PCI DSS) rules and is recognized as a tier 1 vendor.

PCI DSS is an information security standard for organizations or companies that accept credit card payments. This standard helps to create a secure environment, improving the quality of cardholder data and reducing credit card fraud.

We are a family owned and operated business.

How do we communicate visitors?

We may contact you to notify you about your account, to help you resolve any issues related to your account, to resolve a payment dispute, to collect fees or debts, for surveys or questionnaires, for news about our company or for any other reason that it is necessary to revise our contract, in accordance with local laws. For this, we can contact you via email, phone, text messages and mail.

We are a family owned and operated business.

How can visitors withdraw their consent?

If you do not want more than it is possible for us to collect your personal information, please contact us at info@bioenergyhub.com.br

We are a family owned and operated business.

Privacy Policy Updates

We can modify this privacy policy at any time, so check back regularly. The changes will be put into practice immediately after the change on our website. If we make changes to the materials in this policy, you will be notified so that you are aware of the information we collect and how we use it.

We are a family owned and operated business.

Questions and information

If you have any questions about this Privacy Policy, or want to access, correct or delete any information that we have collected about you, feel free to contact us at info@bioenergyhub.com.br